Why is hotel CRM software so important?

Hotel CRM software lets you store and manage key data to improve guest operations, boost customer loyalty and create better marketing strategies.

Is SevenRooms a hotel CRM?

SevenRooms is the hospitality industry's leading hotel restaurant CRM software designed to give operators and their teams insight into the entire guest journey.

Does SevenRooms have a hotel restaurant reservations system?

SevenRooms provides a fully integrated reservation, seating and hotel restaurant management software that puts you in control of your guest journey and offers direct, commission-free covers.

How does SevenRooms help hotels?

SevenRooms’ hotel restaurant CRM makes it easy to manage, share and leverage customer data across your organization. Plus, centralized access to 360° guest profiles across your properties means you can keep guests coming back to book. Find out more about how hotels have improved operations and generated more revenue with SevenRooms.

What types of hotels use SevenRooms?

SevenRooms works with a variety of hotels from boutique establishments to international brands. SevenRooms empowers all hotels with a single view of their guests across properties and venues.

What technology is used in hotel food and beverage operations?

Hotels use technology like point of sale (POS) systems, CRM systems, direct reservation platforms, automated guest profiles, mobile order and pay systems, unified feedback systems, marketing automation tools and more using these tech-savvy strategies for improving hotel management.

Hotel

Hotel Restaurant CRM for Revenue Growth

Unlock guest data and drive more revenue with integrated hotel restaurant CRM, marketing, and operations solutions built for F&B success.

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Trusted by renowned hotel groups around the world

Improve guest experiences by knocking down data silos

Create a unified view of every guest. Our hotel restaurant CRM system integrates F&B and sales data from both F&B dining POS systems and property management systems into a single database.

Integrate F&B data with your hotel PMS and add actionable data to service, like knowing their loyalty number when they’re at hotel restaurants.
Know where your high rollers are seated by viewing real-time POS data with itemized spend.
Add Auto-tags or your own custom tags to guest profiles to help you better understand your guests and how best to serve them.

Grow covers across every booking channel

Make hotel restaurant reservations available wherever your guests like to book with branded, omnichannel booking and events widgets. Plus, we don’t charge cover fees or commissions.

Promote your F&B outlets with custom reservations, waitlists and ordering sites.
Open your doors to new revenue streams with branded events and experiences, and upselling opportunities.
Put more money back into your business by eliminating third-party cover fees and commissions by switching to direct booking.
Connect your restaurant reservations directly to top booking and social media channels for more visibility and traffic online.

Streamline FOH Operations to Elevate Guest Service

Our integrated operations and table management tools simplify front-of-house service by automatically optimizing the booking flow while surfacing guest data so your team can focus on what matters most — the guest experience.

Optimize seating and service turnover with smart table management to operate more efficiently.
Create unforgettable stays with proactive, attentive service and real-time guest updates.
Increase average spend per guest with special experiences and add-ons based on their preferences.

Transform Guest Insights Into Powerful Marketing Campaigns

With a targeted, data-driven approach and 360° guest profiles, you can create personalized F&B marketing campaigns that run all by themselves and bring guests back.

Make guests loyal hotel advocates with exclusive F&B experiences and special promos.
Boost ROI and track profitable marketing channels with targeted email campaigns driven by 360° guest profiles.
Improve guest satisfaction through automated personalized follow-ups and guest feedback surveys at scale.
Drive big-time profits across your portfolio by cross-promoting events and sister properties through branded event pages and booking widgets.

Centralize ordering for room service, pools and cabanas, lounges and more

Use a single ordering platform to power guest dining anywhere across your properties from room service to pools and cabanas to lounges.

Offer multiple menu options in different hotel areas via QR code or link.
Customize the ordering experience with upsells, modifiers and how orders are delivered.
Increase repeat orders across hotel properties by promoting specials and events.

“We pride ourselves on our ability to offer a truly bespoke level of personalized service. This software helps us gain better insight into our guests’ preferences, anticipate their needs and allows us to offer customized experiences and special dining events across our food and beverage outlets globally.”

David Nicholls, Global Director of Food & Beverage, MANDARIN ORIENTAL HOTEL GROUP

Take care of your guests, we’ll handle the rest

Automatically collect and build guest profiles to reach more guests with hyper-personalized marketing campaigns that drive measurable marketing ROI.

Improve and control every guest experience and build loyalty while managing your brand reputation, all in one place.

Streamline restaurant operations and track ongoing performance while recognizing and greeting guests with ease.